Frequently Asked Questions (FAQ)
Welcome to the Snikario FAQ page!
We’re here to help you get the most out of your shopping experience. If you can’t find your answer here, feel free to contact us.
1. How long will it take to receive my order?
Answer:
- Handling Time: 1–2 business days
- Transit Time: 5–10 business days
- Estimated Delivery Time: 6–12 business days total
For full details, please refer to our Shipping Policy.
2. Do you offer free shipping?
Answer:
Yes, we offer free standard shipping on all orders within the United Kingdom. Visit our Shipping Policy for more info.
3. Where is Snikario located?
Answer:
Snikario is a UK-based footwear brand focused on orthopedic and performance shoes. We currently ship to select international regions, including Europe, North America, Australia, New Zealand, and the United Kingdom.
4. What if I receive a defective product?
Answer:
If your item arrives damaged or faulty, contact us within 30 days at info@snikario.com. We’ll cover the return and issue a full refund.
See our Refund Policy for more.
5. Can I cancel my order after it’s placed?
Answer:
Yes, we offer a 24-hour cancellation window. Just email us within that timeframe to cancel your order.
6. What is your return policy?
Answer:
We offer free returns within 30 days. The item must be unused and in original packaging. See our Return Policy for more info.
7. When will I get my refund after returning a product?
Answer:
Once we receive and inspect your returned item, your refund will be processed within 7 business days, depending on your bank.
8. Do your products come with a warranty or guarantee?
Answer:
Yes, all purchases come with a 30-day satisfaction guarantee. If there’s an issue, we’re here to help.
9. How can I contact customer support?
Answer:
You can reach us through our Contact Page or email us at info@snikario.com.
10. Do you ship internationally?
Answer:
Yes, we ship to select international regions, including Europe, North America, Australia, New Zealand, and of course, within the United Kingdom.
11. Do you have a physical store location?
Answer:
Snikario is an online-only store, allowing us to offer premium footwear at affordable prices.
12. Can I place a bulk order for my business or team?
Answer:
Yes! Please contact us for details about bulk or wholesale orders.
13. What is the process for exchanging a product?
Answer:
Exchanges are processed like returns. Simply follow the steps in our Return Policy and contact us for the item you’d like in exchange.
14. How can I track my order?
Answer:
Once your order ships, we’ll send you a tracking link by email. You can also visit our Track Order page.
📍 Contact Information
Business Name: Snikario
Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: info@snikario.com
Phone: +44 7874 048453
Contact Form: https://www.snikario.com/pages/contact
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM
We aim to respond to all emails within 1–2 business days.
Thank you for choosing Snikario, where comfort meets performance.